How customer service differs in-store and online. When a customer shops in your store, your well-trained staff is there to help them with any purchasing decisions they need to make. From offering assistance with brand or product recommendations, to being a personal, friendly face, your customers know that your staff is there for them. When a customer shops online on your website, the shopping...
The New Year is officially here, and the pet industry is continuing to rapidly grow and expand. 2020 is expected to be the biggest year in pet retail yet, and we are excited for what is to come. Check out our 6 projected trends for pet retail in 2020! Humanization In almost every industry, consumers appreciate brands that tell a story, and this will continue to be a major trend in the pet...
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